We hold you in our highest regard and will treat you with respect, sensitivity, and honesty.
We will greet you with a smile and ask you to do the same for us.
We will keep all your financial aid information in the strictest of confidence.
We will do all we can to help you within the legal limits of UM, state, and federal regulations.
When you call us on the telephone, we will greet you with our names and a smile in our voice.
If at any time you are dissatisfied with our service, please ask to speak with a supervisor.