Our Pledge to You
We hold you in our highest regard and will treat you with respect, sensitivity, and honesty. We will greet you with a smile and ask that you do the same for us. We will keep all information you share with us, and all information we have about you, in the strictest of confidence. We will do all we can to help you within the legal limits of UM, State, and Federal Regulations. When you call us on the telephone, we will greet you with our names and a smile in our voices. If at any time you are dissatisfied with our service, please ask to speak with a supervisor.
Our Service Guarantee
If you need to see someone right away, a Financial Aid Counselor will be available Monday through Friday 8:30am - 4:30pm. You can schedule an appointment to see a Financial Aid Counselor as soon as 48 hours in advance. We will respond to your telephone and e-mail inquiries within 24 hours, except during peak times when it may take us 48 hours.
